When we talk about chatbots in the healthcare industry, we can’t expect some limited features. The healthcare industry is one of the world's largest and fastest-growing industries. So it’s kind of a big challenge to make a perfect chatbot for healthcare. And as there is a big competition in this industry, Chatbots are like blessings to keep your patient engaged with your healthcare organization.
Personalization is key to success in every business. And if we talk about the patient, they need personalized care and constant motivation to deal with their problem. Chatbots gives this personalized touch to your efforts and services.
A chatbot is a program or software which can be integrated with any of popular social messaging apps and Websites. It provides patient care and makes you remarkable by improving patient retention and loyalty. This way organization can reach thousands of people quickly.
Healthcare chatbots can conduct conversations with patients and people who need information or solution about symptoms, disease, diagnosis, and organizations. They can take individual complaints and requests and provide them the assistance they need. The chatbot can chat with thousand numbers of people at a time. Which is not possible for any human assistant.
Chatbots are ready to become powerful analysis and assistance tools for the doctor. Here, I’m going to list some features which you can expect from a perfect Healthcare Chatbot:
- Firstly and widely used feature of healthcare is Symptom Checking. For that, a chatbot can listen to you and can ask questions to better understand your concern. A chatbot helps you make sense of your health concern, identify what’s wrong and guide you to the best path of solution.
- Have you ever missed your medication pills? Or do you know anyone who has? Well, Now you won’t. Another feature of a healthcare chatbot is Medication Reminder, you can set a reminder for your medicins. It will notify people on time to take their pills and stay healthy.
- Organizations can send daily Health Tips with people via Healthcare bots, To people make aware of viral disease, healthy food, fitness tips, diagnosis, etc. This way you can attract more people and keep your patient connected.
- Users can ask health-related questions to a bot. A bot can provide them Healthcare Solutions and more. A bot can solve the user’s query and doubts related to Disease, Food, Medicines, and Diagnosis. This information could be very useful for people who can’t manage regular discussions with doctors on a regular busy day to day life.
- Finding the right doctor can be tricky. There's a whole number of things to take into consideration right? A chatbot can also be used to Find a Doctor as per your conditions.
- Getting healthy is something that is on everyone’s mind at some point. But taking time from your daily schedule is probably tough. Focusing on diet, hydrating, workout, and getting enough sleep can seem like a full-time job. You can Keep Track of your Health and Diet.
- Another great feature is Appointment/Consultation Booking. Hospital Appointment Booking Bot on the hospital website or messaging app can help patients to set up appointments with the right doctor and reminds them of pre-appointment and post-appointment actions.
- When we are talking about healthcare, Health Assessment is the most important element. Assessment is critical for the effective detection and treatment of disease. You can perform this Health Assessment with different strategies and techniques.
- The Healthcare Q&A chatbot is a way for patients and consumers to quickly get free health answers and tips. The user can type or speaks a question via Bot. Artificial intelligence use to understand a user’s question and defining the answers.
- The next and most amazing feature of healthcare bot is Pregnancy Helper. Every mother has questions during and after Pregnancy. How often should I eat food? When should I go to the hospital? Etc. Pregnancy Helper chatbots is a blessing for mothers and mother to be.
- Another use of chatbot in the healthcare industry is to Motivate patients. Patients with the serious disease need constant motivation in their life to fight with that disease. Chatbot motivates people like a best friend and family member. Imagine if only 1% of your patient really gets motivated by chatbots and get the strength to fight for life, it is a huge impact.
- Chatbots can provide Food suggestions and Diet plan. There is a range of bots that are already available for diet plans Food controller for patients. Bots help users to change unhealthy eating habits and give insights into their own eating habits as a way to help them transform.
- Chatbots also use to Track Health Progress. After diagnosis, you can ask common questions to a patient, you can take follow-ups. Meal tracking, exercise tracking, calorie counting, and nutrition tracking can all be customized to fit your needs.
- Hospitals can take Patient feedback by chatbots. Patient feedback can be used as part of a systematic approach to improving healthcare services for patients. Effective feedback, both positive and negative, is very helpful. It is helpful to take some decisions.
- Chatbot empowers people to make better decisions about what to eat and When to eat. A bot can provide Lifestyle and Nutritional guidance.
- Do you know, that the insurance industry is saving up to $12 billion by using chatbots? Well, in medical industry chatbots can be used to provide Health Insurance Assistance, To educate people about heal insurance uses and benefits.
- Another biggest feature of healthcare bot is Health literature and Education. By interacting with people, a chatbot can educate people by asking them a few normal questions, by playing a quiz with them, and in many more ways.
- A bot can also provide Information about conditions, causes, complications. Patients can chat with the bot and tell them about their health condition, What complication they are facing, etc.
- As we are seeing there are lots of benefits of Healthcare chatbots for patients and customers, but Bots are very useful for doctors also. Chatbots work as a Lead generator for doctors and hospitals. Chatbots can take details of people when they visit your site or your social networking pages.
- Chatbots can work as Post Discharge buddy for patients. After discharge, chatbots can Take Follow-ups of patients automatically. This way doctors can take their patient's data easily.
So, in conclusion, we can say chatbots in the healthcare industry are highly demanded. And after listing this many features and benefits of a Healthcare chatbot, I’m sure, We can include more. Get in touch with us to create an effective chatbot solution for your industry.